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As important as a company identifying consumer behavior is understanding why they behave in a certain way. When this occurs, a business is able to develop better strategies to please the customer or potential customer and, consequently, generate more sales. With this in mind and the organization of a company, ChatGuru created the “Personalized Fields” tool , which aims to display, in a simple and practical way , data from contacts who chatted with the brand via WhatsApp. Below, find out more about the tool and how it can be useful for your company. ChatGuru Custom Fields Through its technology, ChatGuru offers brands a WhatsApp management system. This means that through our platform full of powerful features, a company can serve its customers and potential customers on the social network efficiently , safely and effectively. It is worth remembering that WhatsApp is one of the most used applications in the world and, therefore, is an agile customer communication channel capable of generating convenience, as consumers already have the habit of using the tool daily.
Therefore, to improve conversations, help companies better understand customer behavior and optimize agent time, ChatGuru has personalized fields. The area is available in the conversation with the customer and works as a kind of “registration form” for the chat, in which the user can fill in personal contact information, which is not possible to assign to tags. In personalized fields, information such as email and number of documents, for example, can be saved and all users Industry Email List who have access to the chat will also have access to this information, facilitating and speeding up service. Furthermore, as the name suggests, these fields that function as a type of registration form can be customized . Thus, users can create infinite possibilities for fields to be filled in. It is worth remembering, however, to follow the guidelines of the General Data Protection Law (LGPD) . Learn about the ten LGPD principles for processing personal data here.
As previously mentioned, using personalized fields, the company can also get to know the contact better and, therefore, design more assertive marketing strategies , which can have an effect on the public, generate more sales and make the brand expand each time. more and more. ChatGuru In addition to custom fields, ChatGuru software provides several other tools capable of streamlining customer service. By integrating our platform with your WhatsApp business number, the company can have several agents on one number. It is also possible to add chats directly to ChatGuru, filter conversations, run campaigns , among other features. Another great advantage of getting ChatGuru is that, with the chatbot module, your company can be available to the customer 24 hours a day, as our robots will be configured to conduct dialogue with the consumer. Are you interested? Hire ChatGuru now and give your team a world of possibilities when providing customer service.When they have a query, they don't have to spend hours researching or waiting for a sales professional to respond. As a result, your conversion rates are likely to increase and your customers will be more likely to recommend your business to others.
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發表於 2024-3-9 13:38:46