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The service dashboard provides reports on various aspects as given below.Chat Overview It is an especially helpful feature for customer service managers and you can access pretty detailed analysis on total chat conversation by URL and rep, average first response time by rep, average time to close, total closed conversations, etc. Service Overview Consists of eight reports bearing informational insights such as total tickets over time, chat conversations, ticket average response time, most viewed knowledge articles, total tickets by status and source.
Hubspot Service Dashboard Hubspot Pricing Plans The platform offers Free plan along with three other paid subscription plans namely Belgium WhatsApp Number Starter, Professional and Enterprise. You can purchase products related plans separately Marketing, Sales, Customer Service, CMS, Operations or bundles CRM Suite or customized bundle.Free Tools With the free plan you get access to HubSpot’s CRM, marketing, sales, operational and customer service tools.
The accessible tools offered includes contact management, contact website activity, companies, deals, task activities, company insights, Gmail Outlook integration, app marketplace integrations, custom support form fields, prospects, ticketing, forms, ad management, shared inbox, reporting dashboard, email tracking notifications, email templates, canned snippets, documents, calling, landing pages, meeting scheduling, live chat, data sync and custom properties.
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